Worldwide shipping available. Standard orders ship within 1-2 business days from the order date, this excludes weekends and holidays. Express (next day) shipping is available but does not process nor transit on weekends or holidays. Orders placed during a sale or the holidays can take approximately 3-4 business to process and ship. Please note that MATTE COLLECTION is not responsible for any potential delay after your item has been shipped as ship times do vary depending on your package origin and destination. Additional customs fees do apply. MATTE COLLECTION does not take responsibility for lost, misplaced, packages stating delivered by USPS or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase. MATTE COLLECTION does not claim responsibility for package delays or lost items due to items being returned to sender by our third party mail carriers, for reasons including, but not limited to: insufficient addresses, incorrect address provided at check out, inaccessible delivery location at time of delivery, unpaid duties fees, and inability to forward package to updated addresses. We do offer standard shipping with insurance. For more information on international custom fees please contact your postal office or local government. MATTE COLLECTION does not enforce these fees so we are not able to waive the fee upon delivery or reimburse you for this fee. Failure to pay customs fees will result in the parcel being sent back to us and store credit will be issued, minus the initial shipping cost.

Please note all International parcels MUST be shipped to the billing address of the cardholder. In the event your billing address and shipping address do not match your order will be placed on hold and you will be contacted by one of our customer service representatives. 

Guide Package Protection

What is Guide Package Protection? Guide Package Protection protects your order against loss, damage, theft, and more. In just a couple of clicks, you'll receive a refund or replacement for approved claims. To cover your order, make sure Guide Package protection is checked before you place your order at checkout. 

Guide Protection for Matte Collection - If you opt out of Guide Package Protection then Matte Collection is not liable for lost, damaged, or stolen items.

How do I file a claim with Guide Package Protection? If you’ve purchased package protection and need to make a claim, head here to File a Claim.

What am I covered for? Guide hPackage Protection covers lost, damaged, and stolen packages.

What do I get if my claim is successful? You have the option of a refund or replacement of your order.

How much does Package Protection cost? The cost of Guide Package Protection depends on the total value of your order.

What happens if my parcel is stolen / if it says delivered but I haven’t received it? File a claim as normal here and Guide will go ahead and process your claim.

How long do I have to file a claim? 30 – 45 days depending on the claim type. This is from the date you placed your order.